Can I have a video call with my dentist in Türkiye?

Knowing the first step when you are far away

You came back to your dorm in the evening. You can't focus on your studies because of pain that started in one of your teeth. When you call your family, their first question is: “Do you need to go somewhere right away?” In a different city, sometimes in a different time zone, finding the answer to this question on your own can feel difficult.

When you encounter a dental problem abroad, you can call our clinic to describe your situation and, depending on availability, schedule a preliminary consultation via FaceTime or another video communication channel agreed upon together. Talking to a dentist who knows you and your past treatments can help you describe your complaint clearly and understand the next step. 

What is discussed during a video consultation

During the preliminary consultation, you may be asked when the pain started, whether it is constant or intermittent, and whether it changes with chewing or with hot and cold. Information is gathered about swelling, fever, trauma, a dislodged crown and any medications you are taking. If necessary, photos you share using the method specified by the clinic and your existing records are reviewed.

This consultation can be used to discuss which information you should take to a local dentist and how soon an in-person evaluation is needed. However, a camera image does not show the inside of the tooth or the area around the root; it does not replace X-rays, manual examination and clinical tests. The absence of a visible problem in the image does not prove that the tooth is healthy. 

In which situations you should not wait for a consultation

If you have difficulty breathing or swallowing, rapidly increasing swelling of the face or neck, swelling spreading to the eye or marked difficulty opening your mouth, seek emergency medical care where you are. Do not wait for a call back from our clinic. A toothache accompanied by swelling, fever or marked fatigue also requires a local evaluation without delay. [4]

In situations such as severe or persistent pain, a broken tooth or a knocked-out tooth, quick access to a local dentist is also important. Video communication should not be used to postpone necessary treatment. The thought “I'll have it done when I return to Türkiye” is not safe for every problem.

When preparing for the consultation

Share the country and city you are in and a phone number where you can be reached. Note when the complaint started, any fever or swelling, your regular medications and your allergies. Choose a well-lit environment; do not insert a sharp object into your mouth or force the painful area to take photos.

If you have been examined by a local dentist, sending their report and images through a secure method you consent to can make coordination easier. Which medications can be prescribed abroad and how is evaluated separately; a video consultation does not mean you will receive a prescription valid in every country.

Parents joining the consultation

It is understandable for a mother or father to say, “I heard your voice, but I want to be sure you're okay.” If the student wishes, the family can join the consultation. Sharing an adult student's health information with their family should be done with their own consent. The aim is to help the student know which step to take without increasing anxiety.

When you contact Dental Estetik Center, please mention your location along with your complaint. If there are no emergency symptoms, a suitable time for a preliminary consultation can be scheduled; if necessary, you are advised to get an in-person evaluation where you are.